Communication Guidelines

Effective communication is a crucial aspect of any successful project, and at Figuro, we prioritize clear and efficient communication among team members. To ensure everyone is on the same page, we have established specific communication channels with different purposes and expected response times, as outlined in our guidelines. It's important to follow these guidelines to ensure we can address issues and provide timely support when necessary. In addition to following the guidelines, it's also important to be clear and concise in our communications, provide necessary context, and avoid ambiguity. Good communication practices can help us work more efficiently and effectively as a team.

• The channels we use for communication are carefully chosen based on the purpose of the message and its severity level. Using the appropriate channel helps ensure that the message is received and acted upon in a timely manner.
• We have set maximum expected response times for each severity level to ensure that urgent messages are addressed promptly. As a team, it's important to be aware of these response times and to prioritize messages accordingly.
• While our guidelines prioritize speed and efficiency in communication, it's also important to remember that effective communication requires clear and concise messages. When communicating with others, take the time to ensure that your message is well-written and easy to understand, and be open to asking for clarification if you're not sure about something.